Privacy Policy
It All Begins Here
Effective Date: 06/08/2026
Scoopers Pet Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.
By using our website or booking our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full name
Email address
Phone number
Residential address
Emergency contact details (if provided)
Pet Information
Pet names
Species, breed and age
Medical conditions or allergies
Behavioural information
Veterinary details
Feeding and care instructions
Medication requirements
Booking Information
Requested services
Appointment dates and times
Frequency of services
Special instructions
Payment Information
If you make payments online, payment details are processed securely by our third-party payment provider. Scoopers Pet Services does not store your full credit or debit card details.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics data
2. How We Use Your Information
We collect your information to:
Provide our pet care services
Manage bookings and appointments
Communicate with you
Send appointment reminders or service updates
Process payments
Respond to enquiries
Improve our website and customer experience
Meet our legal obligations
3. Sharing Your Information
We respect your privacy and will never sell your personal information.
We may share information only when necessary with:
Payment providers
Veterinary clinics during an emergency
Technology providers that help operate our business
Government authorities where required by law
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
These measures include secure passwords, trusted software providers, and limiting access to authorised personnel only.
While we strive to protect your information, no online system can be guaranteed to be completely secure.
5. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Understand how visitors use our website
Improve website performance
You can disable cookies through your web browser settings; however, some parts of our website may not function correctly.
6. Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, we may occasionally send updates, promotions, or special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Ask questions about how your information is being used.
To make a request, please contact us.
8. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary to provide our services, meet legal obligations, resolve disputes, or maintain business records.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as:
Squarespace
Stripe
Google Maps
Google Analytics
Social media platforms
These third parties have their own privacy policies, and Scoopers Pet Services is not responsible for their privacy practices.
10. Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information directly from children under 16 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Scoopers Pet Services
Email: hello@scoopers.co.nz
Phone: 0212379962
Website: https://www.scoopers.co.nz/
If you are not satisfied with how we have handled your personal information, you may contact the Office of the Privacy Commissioner in New Zealand.
Website: https://www.privacy.org.nz
Terms and conditions
It All Begins Here
Effective Date: 03/08/2026
Welcome to Scoopers Pet Services. These Terms & Conditions govern the use of our website and the services we provide. By booking or using our services, you agree to these terms.
1. About Us
Scoopers Pet Services provides professional pet care services throughout selected Auckland suburbs, including:
Pet waste removal
Dog walking
House visits
Cat litter box cleaning
Pet errands
Other pet care services agreed upon at the time of booking
2. Bookings
Bookings can be made via our website, email, phone, or social media.
A booking is only confirmed once Scoopers Pet Services has accepted your request.
Regular recurring bookings are subject to availability.
3. Access to Your Property
If you are not home during your appointment, you agree to provide safe and secure access to your property.
You are responsible for ensuring:
Gates and doors are unlocked or access arrangements have been provided.
Fences and gates are secure.
Your pets cannot escape from the property.
Access instructions are accurate and up to date.
Scoopers Pet Services is not responsible for delays or missed services due to inaccessible properties.
4. Pet Health & Behaviour
Owners must provide accurate information regarding their pet, including:
Medical conditions
Medication requirements
Behavioural concerns
Aggression or bite history
Mobility limitations
Any known risks
Pets must be safe to handle.
We reserve the right to refuse or discontinue services if a pet presents an unreasonable risk to our staff or others.
5. Dog Walking
Dogs will remain on lead unless:
The owner has given prior approval; and
We believe it is safe to do so.
Walk durations are approximate and may vary depending on weather conditions, traffic, your dog's wellbeing, or other unforeseen circumstances.
6. Pet Waste Removal
We will remove as much pet waste as reasonably possible during each visit.
Very soft stools or diarrhoea may not be completely removable from grass, bark, gravel, or similar surfaces. We will make every reasonable effort to clean the affected area. Disinfectant will only be used upon prior agreement as an add-on service.
7. House Visits
House visits may include:
Feeding
Fresh water
Toilet breaks
Playtime and companionship
Cat litter box scooping
Medication administration (where agreed)
Bringing in mail or parcels
Basic home security checks
Additional household duties may be completed where agreed in advance.
8. Pet Errands
Pet errands may include:
Collecting pet food or supplies
Veterinary appointments
Grooming transport
Prescription collection
Other agreed pet-related errands
Any purchases, veterinary fees, prescriptions, parking charges, or other third-party costs remain the responsibility of the client.
9. Weather
Services operate in most weather conditions.
For the safety of our staff and your pets, we may modify, shorten, postpone, or cancel services during severe weather.
10. Veterinary Emergencies
If we believe your pet requires urgent veterinary attention, we will make every reasonable attempt to contact you.
If you cannot be reached, you authorise Scoopers Pet Services to seek veterinary treatment from your nominated veterinarian or the nearest available veterinary clinic.
The owner remains responsible for all veterinary costs.
11. Payments
Payment is due by the agreed due date stated on your invoice unless otherwise arranged.
Scoopers Pet Services reserves the right to suspend future services if invoices remain unpaid.
12. Cancellations
We understand that plans change.
Please provide at least 24 hours' notice if you need to cancel or reschedule a booking.
Cancellations made with less than 24 hours' notice may incur a cancellation fee.
If our staff arrive at a scheduled appointment and are unable to access your property, the scheduled service fee may still apply.
13. Public Holidays
There is no surcharge for public holidays. This may subject to change in the future, in which case a written notice will be sent to all current clients prior to surcharge being implemented.
14. Photographs
We may take photographs of your pets during visits for the purpose of providing updates to you.
With your permission, photographs may also be used on our website or social media. You may opt out at any time.
15. Limitation of Liability
Scoopers Pet Services will exercise reasonable care and skill while providing our services.
However, we are not liable for:
Illness or injury resulting from pre-existing medical conditions.
Injury or loss caused by inaccurate or incomplete information provided by the owner.
Escape of pets due to faulty or inadequate fencing, gates, or enclosures.
Delays caused by traffic, weather, emergencies, or other circumstances beyond our reasonable control.
Damage caused by pets before, during, or after our visit.
Nothing in these Terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those laws apply.
16. Insurance
Scoopers Pet Services is the process of obtaining appropriate business insurance.
Clients remain responsible for ensuring their pets are appropriately registered, vaccinated where appropriate, and covered by their own pet insurance if desired.
17. Privacy
We respect your privacy.
Personal information collected through our website or during bookings is used only for:
Managing bookings
Providing services
Communicating with you
Meeting legal obligations
We do not sell or share your personal information with third parties except where required by law or where necessary to provide our services.
Please refer to our Privacy Policy for further information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website and will apply from the date it is published.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact Scoopers Pet Services through our website or by email.
Thank you for choosing Scoopers Pet Services. We appreciate the opportunity to care for your pets.