Terms and conditions
Effective Date: 03/08/2026
Welcome to Scoopers Pet Services. These Terms & Conditions govern the use of our website and the services we provide. By booking or using our services, you agree to these terms.
1. About Us
Scoopers Pet Services provides professional pet care services throughout selected Auckland suburbs, including:
Pet waste removal
Dog walking
House visits
Cat litter box cleaning
Pet errands
Other pet care services agreed upon at the time of booking
2. Bookings
Bookings can be made via our website, email, phone, or social media.
A booking is only confirmed once Scoopers Pet Services has accepted your request.
Regular recurring bookings are subject to availability.
3. Access to Your Property
If you are not home during your appointment, you agree to provide safe and secure access to your property.
You are responsible for ensuring:
Gates and doors are unlocked or access arrangements have been provided.
Fences and gates are secure.
Your pets cannot escape from the property.
Access instructions are accurate and up to date.
Scoopers Pet Services is not responsible for delays or missed services due to inaccessible properties.
4. Pet Health & Behaviour
Owners must provide accurate information regarding their pet, including:
Medical conditions
Medication requirements
Behavioural concerns
Aggression or bite history
Mobility limitations
Any known risks
Pets must be safe to handle.
We reserve the right to refuse or discontinue services if a pet presents an unreasonable risk to our staff or others.
5. Dog Walking
Dogs will remain on lead unless:
The owner has given prior approval; and
We believe it is safe to do so.
Walk durations are approximate and may vary depending on weather conditions, traffic, your dog's wellbeing, or other unforeseen circumstances.
6. Pet Waste Removal
We will remove as much pet waste as reasonably possible during each visit.
Very soft stools or diarrhoea may not be completely removable from grass, bark, gravel, or similar surfaces. We will make every reasonable effort to clean the affected area. Disinfectant will only be used upon prior agreement as an add-on service.
7. House Visits
House visits may include:
Feeding
Fresh water
Toilet breaks
Playtime and companionship
Cat litter box scooping
Medication administration (where agreed)
Bringing in mail or parcels
Basic home security checks
Additional household duties may be completed where agreed in advance.
8. Pet Errands
Pet errands may include:
Collecting pet food or supplies
Veterinary appointments
Grooming transport
Prescription collection
Other agreed pet-related errands
Any purchases, veterinary fees, prescriptions, parking charges, or other third-party costs remain the responsibility of the client.
9. Weather
Services operate in most weather conditions.
For the safety of our staff and your pets, we may modify, shorten, postpone, or cancel services during severe weather.
10. Veterinary Emergencies
If we believe your pet requires urgent veterinary attention, we will make every reasonable attempt to contact you.
If you cannot be reached, you authorise Scoopers Pet Services to seek veterinary treatment from your nominated veterinarian or the nearest available veterinary clinic.
The owner remains responsible for all veterinary costs.
11. Payments
Payment is due by the agreed due date stated on your invoice unless otherwise arranged.
Scoopers Pet Services reserves the right to suspend future services if invoices remain unpaid.
12. Cancellations
We understand that plans change.
Please provide at least 24 hours' notice if you need to cancel or reschedule a booking.
Cancellations made with less than 24 hours' notice may incur a cancellation fee.
If our staff arrive at a scheduled appointment and are unable to access your property, the scheduled service fee may still apply.
13. Public Holidays
There is no surcharge for public holidays. This may subject to change in the future, in which case a written notice will be sent to all current clients prior to surcharge being implemented.
14. Photographs
We may take photographs of your pets during visits for the purpose of providing updates to you.
With your permission, photographs may also be used on our website or social media. You may opt out at any time.
15. Limitation of Liability
Scoopers Pet Services will exercise reasonable care and skill while providing our services.
However, we are not liable for:
Illness or injury resulting from pre-existing medical conditions.
Injury or loss caused by inaccurate or incomplete information provided by the owner.
Escape of pets due to faulty or inadequate fencing, gates, or enclosures.
Delays caused by traffic, weather, emergencies, or other circumstances beyond our reasonable control.
Damage caused by pets before, during, or after our visit.
Nothing in these Terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those laws apply.
16. Insurance
Scoopers Pet Services is the process of obtaining appropriate business insurance.
Clients remain responsible for ensuring their pets are appropriately registered, vaccinated where appropriate, and covered by their own pet insurance if desired.
17. Privacy
We respect your privacy.
Personal information collected through our website or during bookings is used only for:
Managing bookings
Providing services
Communicating with you
Meeting legal obligations
We do not sell or share your personal information with third parties except where required by law or where necessary to provide our services.
Please refer to our Privacy Policy for further information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website and will apply from the date it is published.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact Scoopers Pet Services through our website or by email.
Thank you for choosing Scoopers Pet Services. We appreciate the opportunity to care for your pets.
