Privacy Policy
Effective Date: 06/08/2026
Scoopers Pet Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.
By using our website or booking our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full name
Email address
Phone number
Residential address
Emergency contact details (if provided)
Pet Information
Pet names
Species, breed and age
Medical conditions or allergies
Behavioural information
Veterinary details
Feeding and care instructions
Medication requirements
Booking Information
Requested services
Appointment dates and times
Frequency of services
Special instructions
Payment Information
If you make payments online, payment details are processed securely by our third-party payment provider. Scoopers Pet Services does not store your full credit or debit card details.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics data
2. How We Use Your Information
We collect your information to:
Provide our pet care services
Manage bookings and appointments
Communicate with you
Send appointment reminders or service updates
Process payments
Respond to enquiries
Improve our website and customer experience
Meet our legal obligations
3. Sharing Your Information
We respect your privacy and will never sell your personal information.
We may share information only when necessary with:
Payment providers
Veterinary clinics during an emergency
Technology providers that help operate our business
Government authorities where required by law
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
These measures include secure passwords, trusted software providers, and limiting access to authorised personnel only.
While we strive to protect your information, no online system can be guaranteed to be completely secure.
5. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Understand how visitors use our website
Improve website performance
You can disable cookies through your web browser settings; however, some parts of our website may not function correctly.
6. Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, we may occasionally send updates, promotions, or special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Ask questions about how your information is being used.
To make a request, please contact us.
8. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary to provide our services, meet legal obligations, resolve disputes, or maintain business records.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as:
Squarespace
Stripe
Google Maps
Google Analytics
Social media platforms
These third parties have their own privacy policies, and Scoopers Pet Services is not responsible for their privacy practices.
10. Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information directly from children under 16 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Scoopers Pet Services
Email: hello@scoopers.co.nz
Phone: 0212379962
Website: https://www.scoopers.co.nz/
If you are not satisfied with how we have handled your personal information, you may contact the Office of the Privacy Commissioner in New Zealand.
Website: https://www.privacy.org.nz
